UF IT Help Desk
Technical Support
352-392-HELP (4357)
Canvas/eLearning
All online courses are delivered through Canvas, the University of Florida’s learning management system. Canvas is used to access course materials, submit assignments, view grades, and communicate with instructors.
Getting Started with Canvas
- Access Canvas: https://elearning.ufl.edu
- Learn the basics of navigating Canvas, submitting assignments, and viewing grades: https://elearning.ufl.edu/student-help/keep-learning/
Email (GatorMail)
All official University of Florida communication is sent to your UF GatorMail account. Students are responsible for checking this email regularly, as it is used for important academic, administrative, and system-related notifications.
Students should ensure their GatorMail account is set up and functioning properly and consider forwarding messages to a personal email if desired.
GatorMail information and setup:
VPN (Virtual Private Network)
Some UF resources require the use of a VPN to access systems from off campus, including select library databases and internal services.
Students are responsible for installing and maintaining VPN access on their personal devices using UF-supported software.
UF VPN information and installation instructions:
it.ufl.edu/infrastructure/network-infrastructure/vpn/
Software & Student Discounts
UF provides students with access to free and discounted software for academic use, including productivity tools, security software, and specialized applications.
View available software and student discounts:
Technical Requirements
Access to and on-going use of a computer is required for all students. The University of Florida expects each student entering a distance education program to acquire computer hardware and software appropriate to his or her degree program. Competency in the basic use of a computer is required. Course work will require use of a computer and a broadband connection to the internet, academic advising and registration can be done by computer, official university correspondence is often sent via e-mail and other services are provided that require access through the Internet.
Please refer to the UF IT student computer recommendations for hardware and software specifications.